Wirth Consulting

For in-depth print and business-process workflow research and insight

Xerox Using Remote AI Support to Reduce Site Visits and Greenhouse Gases

by ·

On September 26th, Xerox published its latest Global Corporate Social Responsibility (CSR) Report, “Leading Responsibly,” highlighting the company’s 2023 accomplishments in workplace sustainability, community support and operational efficiency. Among the company’s accomplishments – using CareAR and remote AI support to reduce service technicians visiting clients – reducing greenhouse gas emissions.

On Track to Reduce Greenhouse Gas Emissions

The company says it continues to deliver on its net zero by 2040 road map. It’s on track to meet 2030 greenhouse gas (GHG) emission goals of 60 percent reductions in scopes 1 and 2 and a 35 percent reduction in scope 3 over the 2016 baseline and to meet its 2040 net zero goal.

Other highlights from this year’s report includes:

Innovation in Workplace Technology: Xerox says it continues to innovate with reliable print technologies and digital solutions that support clients’ sustainability goals. Over the past three years, its CareAR technology has enabled remote issue resolution, improved uptime, and reduced carbon emissions. In 2023, the company avoided 93,400 engineer site visits and over 850 metric tons of greenhouse gas emissions through CareAR and AI-driven remote support.  

Recognition for Sustainability and Inclusion: Xerox was named a leader in the 2023 Quocirca Sustainability Report and received the Energy Star 2024 Partner of the Year Award. The company also earned the Human Rights Campaign Foundation’s Equality 100 for the 21st consecutive year, highlighting its commitment to diversity and inclusion.

Community Support: In 2023, Xerox invested over $2.4 million in the nonprofit sector, with employees volunteering more than 42,000 hours globally. The company’s annual two-month campaign, from Earth Day to June 30th, encourages employees to support causes aligned with its focus areas: education, sustainability, and building strong communities.

Xerox recently announced a new Verified Carbon Neutrality Service, underscoring its commitment to helping clients create more sustainable workplaces (see our story here). Download the full Xerox 2024 Global Corporate Social Responsibility Report here.

More Resources