Xerox Loses $72 Million Contract with Nevada Health Insurance Exchange

The Las-Vegas Review Journal reports that the board of the Nevada Silver State Health Exchange has moved to end its contract with Xerox, which the state alleges fell behind on building the Nevada Health Build Link.

As we reported in early April, several Nevada residents filed a class-action lawsuit against Xerox, alleging that they had enrolled in the Nevada Health Link and had paid insurance premiums, but were never given coverage.

According to the Las-Vegas Review Journal:

“The board’s decision ends a troubled, two-year relationship with Xerox, which fell woefully behind schedule on its Nevada Health Link build. The system debuted on Oct. 1 to hundreds of technical flaws and software glitches, and sign-ups have been held to about a third of the initial enrollment target of 118,000.

Xerox spokeswoman Jennifer Wasmer in a statement called the board’s decision ‘extremely disappointing.’

‘Xerox has been unwavering in its commitment to Nevada Health Link and to getting all aspects of the exchange right. We have engaged the full breadth of Xerox’s resources and have brought in external experts to meet that goal,’ Wasmer said.

She also pointed to the “considerable accomplishment” of the exchange in supporting Medicaid expansion in Nevada. About 190,000 Nevadans are eligible for Medicaid through Nevada Health Link. More than 10,000 people have also enrolled in private health plans in a special enrollment period that began April 1 and ends May 30.” Read more here.

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