Tech Data to Provide Break-Fix Service for Printers and Copier/MFPs

According to PCR, Tech Data – said to be the world’s distributor of IT products and services – will now be providing break-fix service options for printers and copier/MFPs.

The service will be available nationwide throughout the U.S. and covers the Canon, Epson, HP Inc., and Xerox brands. It will be available for Tech Data partners to re-sell as their own offering.

According to Mark Glasspool, Tech Data services director for the U.K. and Ireland, providing a printer break-fix service is the next logical step for Tech Data. “Tech Data is a leading distributor for all the leading print brands and – as we continue to expand our services portfolio – offering a break-fix maintenance option for printers and multi-functional devices feels like a natural evolution for us It’s yet another service that our partners can offer as part of their own added-value portfolio, extending their own value proposition and revenue-generating potential.”

Tech Data also provides on-site installation of printers and MFPs, and a managed print services offering, OpenMFPs. OpenMPS is available for Tech Data partners, enabling them to provide delivery of printer supplies such as toner and ink for devices for users at the office and at home.

Glasspool also said customers are continuing to outsources their IT needs: “As end-user customers of all sizes digitally transform, adopt cloud and subscription services, and adapt to hybrid working, they are looking to outsource more of their everyday IT function. This has increased demand for services at a time when partners face a continual challenge in recruiting, managing and retaining technical staff. Many reseller businesses need additional capacity and are looking to Tech Data as their trusted partner to help them fill the gaps.”

Tech Data’s other services include cybersecurity and cloud services. For more information, visit the company here.

More Resources

• March 2022: Synnex, Tech Data to Merge, Create World’s Largest IT Distributor
• November 2019: Private-Equity Firm Acquiring Tech Data