Wirth Consulting

For in-depth print and business-process workflow research and insight

DocuWare Reports Higher Demand for Cloud-Based Workflow Solutions

by ·

DocuWare, provider of cloud-based solutions for document-management and workflow-automation, reported today that it saw a significant increase in demand for its cloud-based solutions throughout the first full year of pandemic-driven lockdowns as companies invested in technology to support the almost immediate shift to remote working.

According to the firm, which was acquired by Ricoh in 2019, over the past 12 months, businesses around the globe have had to transform faster than they could have ever anticipated. In 2020, DocuWare saw a global increase in cloud customers of almost 40 percent, pushing their total number of active cloud customers past 4,000.

The firm says the increased global demand for DocuWare Cloud across all regions demonstrates that remote working, process automation, document-management and digital-transformation “is here to stay.”

For example, since the 2020 lockdown, France has led the way in DocuWare cloud customers with growth numbers of over 50 percent. Spain and the DACH countries (Austria, Germany and Switzerland) followed closely with growth of 49 percent, while UK growth was 32 percent, and the Americas region exhibited growth of 28 percent.

DocuWare Global Increase in Customers by Region and Country

DocuWare notes that with the pandemic, businesses require new tools to enable their employees to operate as normal and from anywhere. The firm says it’s seen first-hand an increase in demand for cloud-based document management solutions and automation technologies. For example, there’s been increased interest in automating invoice processing tasks and better cybersecurity, while still enabling employees to import, share, approve, collaborate, and store business documents.

Dr. Michael Berger, president of DocuWare commented: “We are so pleased to have been able to support new and existing customers throughout this uncertainty. Our anytime, anywhere, any-device model, means teams can collaborate in real-time no matter their location. With remote working being the new normal, cloud technology ensures that businesses can continue with minimal disruption.”

DocuWare forecasts that with many countries still in some form of lockdown, remote working is likely to continue for most industries for the foreseeable future.

More Resources