Ricoh Launches ‘Intelligent’ Copier/MFPs, ‘Always Current’ for Adding New Features, Upgrades

Close up of smart panel on printer

New Ricoh Smart Operation Panel

Ricoh USA today announced its first series of “intelligent” copier/MFPs, the new A3 laser-based color Ricoh IM C Series, which is part of Ricoh’s new Dynamic Workplace Intelligence portfolio. The new series is the first to feature Ricoh’s new RICOH Always Current Technology, and also features Ricoh’s existing Cloud Workflow Solutions powered by the Ricoh Smart Integration platform.

Ricoh Always Current

The new Ricoh Always Current makes regular updates to MFP firmware and other applications available on demand, and as needed – with the goal ultimately being eliminating customers having to purchase new models in order to access Ricoh’s latest features and capabilities.

Customers will be able to download and install new features, applications, and upgrades directly to their MFP as they become available, providing greater flexibility, and also keeping security features and software up to date.

Always Current Technology also enables the purchase of premium upgrades the moment they’re available, eliminating the need to wait for new models to become available. For example, future Ricoh Always Current Technology premium upgrades will include tools to enhance accessibility and streamline ease-of-use, such as natural-speech voice control of Ricoh MFPs.

Visit Ricoh here for more information.

Subscription-Based Ricoh Cloud Workflow Solutions

Cloud Workflow Solutions is Ricoh’s collection of cloud-based technologies that are available in various subscription-based offerings, designed to help customers purchase them without having to make large upfront investments.

These solutions are designed to help eliminate various document-processing steps, with the portfolio consisting of cloud connectors that are predefined workflows designed to streamline processes; cloud workflows that provide specifically tailored, advanced features such as multi-destination scanning; and cloud services, which are advanced  workflows and applications with a variety of uses, such as extracting content from documents, integrating with cloud-based line-of-business applications, and creating multiple data routes to support complex requirements.

Smart Integration Workflows, for instance, enable users to automatically route information to multiple destinations in a single process. Users can scan into readable text with OCR; scan to and print from multiple cloud accounts; and automatically route documents using QR codes. Visit Ricoh here for more information on Smart Integration Workflows.

For more information on Cloud Workflow Solutions, visit Ricoh here.



Ricoh says it makes information security a design priority, and in addition to IEEE 2600 security certification, these new intelligent MFPs will also be equipped with RICOH Intelligent Support, a collection of tools, apps, and services that provide continuous security support.

Features include the ability to allow Ricoh service technicians to remotely access a device’s Smart Operation Panel touchscreen for  fast troubleshooting; automatic firmware updates to head off known issues before they affect a device; and proactive, detailed email notifications sent to service technicians when a problem occurs to help provide a faster, better targeted response.

Ricoh’s intelligent MFPs also leverage onboard encryption, and those equipped with hard drives come standard with DataOverWriteSecurity System (DOSS) to help protect information passed through the MFP.

Ease-of-use and Customization

For better ease-of-use, features and settings can be standardized across an organization or within cloud-hosted user profiles. These profiles can allow individual users or departments to access tailored experiences that prioritize and support unique needs, such as Accounts Payable departments’ invoicing and documentation requirements that may require multiple, specific scanning destinations and approvals.

The same unique collection of apps, workflows, and settings can be rolled over from one MFP to another when a piece of hardware reaches its end of life, so that work isn’t interrupted, and eliminating the need for retraining when implementing new hardware.

Steven Burger, head of Engineering and Technology Marketing at Ricoh USA, commented: “Our new Dynamic Workplace Intelligence approach combines a variety of new technology innovations which will enable customers to move along in their digital journey. They will now be able to automatically add features throughout their MFPs’ lifecycle similar to the way a Tesla car is constantly adding features and functions, and we’ll deliver this through a subscription-based business model like iTunes or Spotify. Already known for our superior service, we’re also using AI and big data to revolutionize how our service team – including Ricoh Family Group dealers – are able to manage and support our customers. All of this combined is another example of Ricoh’s continued investment in R&D, with focus on understanding our customer and dealer needs, and our commitment to enhancing the customer experience.”

Newly Improved Ricoh Smart Operation Panel

Ricoh also launched today a new and improved 10.1″ Smart Operation Panel, equipped with an upgraded processor that provides faster transitions between applications and a smooth, responsive touch screen.

The new, customizable panel is said to provide a streamlined, familiar look, building on the foundation of the classic gray tiles long-time users will recognize. The interface can be tailored to better adapt to and serve unique workplaces, workflows, and needs.


Intelligent MFPs

Ricoh’s Dynamic Workplace Intelligence is incorporated into its six new intelligent MFPs, available through Ricoh authorized dealers: the Ricoh IM C2000IM C2500IM C3000IM C3500IM C4500 and IM C6000, which print at 20, 25, 30, 35, 45 and 60 ppm, respectively. They provide print, scan, copy, document finishing, and fax, with support for documents and media up to 11″ x 17″, and standard mobile printing support. They are also said to feature quad-core processors for more efficient processing.

All models are Energy Star-certified with an EPEAT Gold rating and are equipped with the Smart Operation Panel that provides step-by-step video guides for simple maintenance, such as toner or staple replacement. The Default Auto Off timer setting lowers power consumption, running costs, and carbon footprint during periods of inactivity. Ricoh also offer its Take-Back Programs that enable customers to return end-of-life consumables and equipment for recycling, and the new MFPs are constructed with recyclable plastics. There is also a motion sensor, enabling the device to default into a lower power-consumption mode and then boot-up when it senses motion.

The IM C2000 and IM C2500 feature a 100-sheet automatic reversing document feeder (ARDF) for fast copying, scanning and faxing.

The IM C3000, IM C3500, IM C4500 and IM C6000 feature a standard single-pass document feeder (SPDF) that features optional double-feed detection to help prevent missed pages or jams, and is said to feature the fastest scan speeds on the market, with scanning at 240 images per minute (ipm).

The included small document scanner is said to help workplaces where digitizing hard-copy documents is a frequent task, such as accounting departments and education administrative offices. Ricoh notes that checks, receipts, note cards, and other small documents can be difficult to load correctly into a standard-sized scanner, but that this specialized small tray makes scanning small items much easier.

The new MFPs may also be equipped with an internal multi-folding unit, which allows businesses to bring production of folding brochures and other external-facing materials in-house. They new MFPs are available in four configurations, a basic configuration, plus Essential, Plus, and Performance configurations, with Essential, Plus, and Performance configurations equipped with document finishing and larger paper capacities.

RICOH IM C6000 Color Laser Multifunction Printer



For more information and complete specifications on the new MFPs, visit Ricoh’s product pages at: Ricoh IM C2000IM C2500IM C3000IM C3500IM C4500 and IM C6000.

For more information on Ricoh’s Dynamic Workplace Intelligence and its new intelligent MFPs, visit Ricoh  here.


More Resources

%d bloggers like this: