Ricoh: Latest Dealer Conference ‘Most Successful’

Ricoh USA, Inc. today announced that its Ricoh Family Group (RFG) Dealer Conference, ConvergX, held last month in Las Vegas, was its “most successful dealer event to date.”

The conference was attended by more than 1,200 persons representing more than 200 dealerships in North America. Top Ricoh executives, including Jake Yamashita, president and CEO of Ricoh Company, and Joji Tokunaga, president and CEO of Ricoh in the Americas, took the stage to share Ricoh’s vision for digital workplaces, and reinforced the company’s commitment to its dealers.

According to Jim Coriddi, vice president of Ricoh USA’s Dealer Division, “What really stood out to me this year at ConvergX is how much our message of partnership and working together for success really resonated with our dealers. We looked to the voice of our dealer partners to really emphasize how, together, we’ve seen positive growth. Those voices were heard on the main stage, in the breakout sessions and even in our Dealer Experience Center. We made some major changes to our dealer organization over the past year – including a new lead generation strategy for our dealer partners – that have been extremely well received. Each of these steps is going to make our collective businesses unstoppable. We’re excited.”

ConvergX main stage presentations included topics on:

  • Ricoh’s continued investment in research and development, and a look into future innovations;
  • Ricoh’s global growth strategy, entitled RICOH Ignite;
  • Ricoh’s recent milestones, including growing its dealer business and continued year-over-year growth;
  • Ricoh’s vision for helping dealers provide exceptional customer experiences by anticipating the future needs of digital workplaces and demands for security with a suite of services and tools

Breakout sessions focused on the challenges facing dealers and their customers, including security, ways to grow businesses, expanding dealers’  portfolio to include applications for production printing and more. The event concluded with Ricoh’s Awards for Excellence dinner, during which Yamashita, Tokunaga, and Coriddi presented more than 30 awards to dealer partners, highlighting their successes over the past 18 months.

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