Konica Minolta Brings Artificial Intelligence Platform to Workplace Hub

Konica Minolta Workplace Hub

Back in March 2017, Konica Minolta Business Solutions U.S.A. introduced an intriguing new product called “Workplace Hub,” which it explained is designed to unify all of an enterprise’s technology – such as data storage, IT administration, and user collaboration – in a central platform, serving as an ecosystem to manage and coordinate an enterprise’s entire IT infrastructure and services across existing and future IT systems, devices, and services.

Since then, Konica Minolta has formed partnerships with Hewlett-Packard Enterprise, Sophos, and Microsoft, which have provided hardware, security, and IT solutions. Partners Canonical and BrainTribe have also brought open source and advanced data management.

The Workplace Hub ecosystem

New Artificial Intelligence Platform

Earlier this month, the firm continued its development of Workplace Hub, reporting that Workplace Hub now employs partner ScienceLogic’s new Artificial Intelligence Platform (AIP) for the first “industry-first, context-infused AIOps (Artificial intelligence for IT operations) SL1 platform.”

The development is part of Konica Minolta Business Solutions’s strategy to expand out of traditional office imaging and become a leading IT services and IoT (Internet of Things) provider.

ScienceLogic’s technology is said to work with other management tools to provide an end-to-end service “health view” from the time a Workplace Hub is installed, to when a new service is enabled or retired. SL1 generates topology maps, which enable real-time service health views for IT personnel.

ScienceLogic SL1’s core capabilities include:

  • Automated real-time discovery inclusive of applications, infrastructure, and Internet of Things (IOT) devices across IT silos and multi-cloud environments.
  • Automated topology maps to establish real-time relationships between disparate data sets, bringing meaning and context to data.
  • Automated issue discovery and subsequent remediation across a wide range of technologies, including CMDB (Configuration Management Database), DevOps, and APM (Application Performance Management).

According to Konica Minolta, by introducing SL1, “Workplace Hub customers can be confident that the service assurance layer, part of the platform’s Application Performance and Integrity Management (APIM), is able to deal with constant change.”

Norihisa Takayama, general manager for Digital Workplace at Konica Minolta, commented: “Within Workplace Hub, our scalable IT ecosystem that helps organisations orchestrate their physical and digital resources, SL1 provides service health visibility through automated discovery of IoT edge devices to service cognition via real-time ephemeral application to infrastructure mapping. In addition, SL1 can analyze and connect millions of metrics per second, enabled by a horizontally scalable NoSQL architecture and a topology-based analytics engine. This enables automated root cause analysis, proactive remediation, and smart provisioning to millions of edge devices via our AI-enabled management platform.”

For more information on Workplace Hub, visit Konica Minolta here.

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