Ricoh USA Cutting Jobs at Houston Call Center

The Houston Business Journal is reporting that Ricoh USA will be cutting some 150 jobs at its call center located in Houston, Texas.

Ricoh is said to have informed the Texas Workforce Commission in a letter that the affected jobs are at 820 Gears Road. A spokeswoman for the company confirmed that this is a Ricoh call center location.

According to The Houston Business Journal:

“The job cuts are expected to be effective March 4, 2018, according to the Worker Adjustment and Retraining Notification Act letter. The affected employees are not represented by a collective bargaining agent, and the company does not allow bumping rights, so workers with more seniority cannot take jobs from those with less seniority. However, “personnel are not precluded from seeking other employment within the company,” the letter states.:

The letter cites the company’s “consolidation of business functions” for the decision to “shut down certain of its business units” at the Houston facility.

“Ricoh USA Inc. recently made changes to its customer administration structure as part of our ongoing commitment to streamline processes and deliver exceptional customer service,” Jennifer Lyons, senior manager of public relations, said in an emailed statement.

Lyons said that the Houston facility will remain open and that Ricoh has other locations in Houston as well. Throughout the United States, Ricoh employs more than 20,000 people, so that the Houston cuts represent less than 1 percent of its workforce, Lyons noted.

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