Some Epson Printers Not Printing Because of Microsoft Update

Advertisements reports that Microsoft confirmed last week that its November 2017 update for the Windows operating system disrupts some Epson printers’ print jobs.

Print jobs are said to not print, and the printers are said to display the error message “Win32 error code returned by the print processor: 2147500037.”

The problem is said to primarily affect some Epson dot matrix printers, with some users reported issues with the Epson LX-310, Epson FX890, and Epson LQ690 printers.

Microsoft confirmed the problem on its support site. The KB4048955  update page for Windows 10 Version 1709 lists it as a new issue: “After installing this update, some Epson SIDM and Dot Matrix printers cannot print on x86 and x64-based systems.”

Microsoft hasn’t yet released a fix for the problem. It says however that the problem isn’t caused by print drivers, and that it can’t be corrected by installing different printer drivers for the Epson printers:

“Microsoft and Epson have determined the cause of the issue and are working on a solution. This problem is not related to the printer driver, so installing current or older print drivers will not resolve the issue.

Microsoft will provide an update in an upcoming release.”

In the meantime, users can un-install the Microsoft update by running the command: wusa /uninstall /kb:xxx /quiet /warnrestart using an elevated command prompt.

Updates can also be removed using the Control Panel (Programs and Features > View installed updates), or via the update history on Windows 10 devices.

Users may also un-install  the default Microsoft printer driver.


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