Konica Minolta Shows New ECM, IT Solutions at Dealer Conference

Konica Minolta’s WorkPlace Hub, first previewed in March 2017.

At its recent dealer meeting, FutureREady, held in Carlsbad, California, Konica Minolta Business Solutions U.S.A previewed its upcoming new offerings aimed at helping its dealers better understand the need to transform their businesses in order to best serve the changing needs of customers.

Konica Minolta says that the education-focused event, which took place October 4 and 5 at the Omni La Costa Resort & Spa and the Park Hyatt Aviara Resort, Golf Club & Spa in Carlsbad, gave its dealers an exclusive look at the future Konica Minolta innovations.

The Technology Expo specifically featured Konica Minolta’s solutions portfolio – including Workplace of the Future and Workplace Hub categories – and allowed dealers to demo  technologies such as managed voice via Konica MInolta’s IT Services division, All Covered, and demonstrated how and what dealers need to become a managed services provider at all levels.

Konica Minolta also showcased its Workplace Hub, said to be a complete IT management system that combines hardware, software, and a full suite of services. It combines an MFP, data storage, HP Enterprise Server, Wi-Fi access points and hybrid cloud solution. Providing a standardized model for managing IT resources, it’s targeted at small and mid-size businesses (SMBs) that don’t typically have the resources to manage their IT themselves.

As customer needs grow via Workplace Hub, the firm says that there will be new opportunities for ongoing support and service.

“This week has been an opportunity to share our strategic direction with our dealers with an emphasis on driving growth by providing value-added services to their customers,” commented Rick Taylor, president and CEO at Konica Minolta. “We have proven that the managed IT Services business, enterprise content management, and Workplace of the Future technologies open new revenue streams and have a positive impact on MFP sales. This is a competitive differentiator for us and has proven successful, based on our continued revenue growth.”

With a heavy emphasis on IT services that complement Konica Minolta’s existing print technologies, the company reminded dealers of the importance of adapting to an on-demand, usage-based customer service approach.

Among the solutions the firm previewed was ContentCloud, a cloud-based enterprise content management (ECM) solution and document repository that’s said to simplify document tasks by creating more efficient workflows starting at the touchscreen of a bEST-enabled Konica Minolta bizhub MFP. The solution is said to serve as a gateway for Web-hosted document collaboration, and said to be  easily deployed by dealers at all experience levels.

The new solution is part of Konica Minolta’s ECM business, with the benefits of ECM including reduction of time spent processing paper documents, and reduction of office space housing paper documents.

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