Beyond the Document at Kyocera Conference; Announces Expanded DataBank Partnership, New IT Services

At its Business & Technology Conference for its dealer network held last week in Las Vegas, KYOCERA Document Solutions America reported that more than 1,000 dealer participants from across the Americas participated, with the theme of this year’s conference, “Navigate Your Success.” During its current fiscal year, the firm is set to introduce over 30 new MFPs and said it’ll be seeking to supports its dealers “in more ways than ever,” including with enhanced service offerings, new technology, improved infrastructure and online tools, educational seminars, industry insights, and “continued strong channel support.”

The three-day event coincided with the beginning of the KYOCERA Document Solutions’ new fiscal year, and began with President and CEO Yukio Ikeda reporting a sixth consecutive record-breaking year of sales for the Americas. “It is always an honor and a pleasure to celebrate great results,” Ikeda stated, before speaking about the company’s plans for the future: “Total Document Solutions 2.0.”

Expanded Partnership with DataBank

Danielle Wolowitz, vice president of corporate marketing, noted that while documents will always be crucial to businesses “… customers are thinking about more than just documents.”

Through Total Document Solutions 2.0, KYOCERA Document Solutions America says it’s increasingly supporting its dealers’ ability to service the evolving needs of their customers. The starting point is an expanded relationship for dealers with business-process solutions provider, DataBank. The company’s alliance with DataBank was created to offer customers a new level of consultative expertise in simplifying complex workflows, and optimizing business performance. The company’s BPI capabilities and the soon-to-come IT services offerings, specifically Workspace as a Service, are said to be at the heart of the Total Document Solutions 2.0 (TDS 2.0) approach.

Ikeda explained, “We provide the services our customers need. Documents are only part of their overall data needs.”

Kyocera Fleet Services Integrated with ECi e-Auotomate Platform

Introduced last year, Kyocera Fleet Services is a real-time, remote-monitoring service that has been rolled out throughout the United States, Canada, Mexico, and South America. Kyocera announced integration with ECI’s e-Automate platform, enabling meter-reading capability of both Kyocera and other manufacturers’ copier/MFPs, as well as an open API interface and remote address-book editing. “It’s a win-win for dealers and customers alike,” said Terry Knopsnyder, vice president, engineering, at KYOCERA Document Solutions America.

Online Access ‘Easier than Ever’

The firm also announced a “major overhaul” to its online presence, designed to make navigating its public Web site and channel-partner portals “easier than ever.”

For dealers, the new KDACentral brings virtually all interaction into a single-log-in, easy-to-navigate portal. Dealers can access all marketing collateral and software downloads, or visit the Partner Commerce System with improved order-entry and tracking.

Kyocera says it’s also redesigned its public Web site, adding new pages, new resources, and “a whole new look.” All new Web sites will go live in early May.

Stronger Product Line, More Business Applications

The firm says that during its fiscal 2017 year, it rolled out a major upgrade to its product line, resulting in various awards and certifications. It also says it’s continuing to expand its application library. KYOCERA Net Manager is a business application that integrates key management functions into a single, secure, server-based Web app. Connector apps for Hyland AirBase and Hyland ShareBase are said to add to Kyocera’s ability to integrate its MFPs with leading document-management software.

The company also announced further enhancements to some of its most popular applications, including PinPoint Scan, AccuSender, and the DMConnect family.

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