HP: Some Officejet Inkjet Printers May No Longer Work with Third-Party Ink Cartridges
HP Inc. has responded to thousands of complaints from consumers last week that their non-HP, third-party ink cartridges no longer work with their HP inkjet printers and All-in-Ones. According to the complaints, an HP firmware upgrade caused the printers to no longer work with third-party ink cartridges.
HP responded to to the problem with the following statements:
“HP is constantly improving security for its products and customers. Beginning in late 2015, HP implemented updates to the security chip in HP Officejet, Officejet Pro, and Officejet Pro X printers that maintains secure communications between the cartridge and the printer.
“The purpose of this update is to protect HP’s innovations and intellectual property.
“These printers will continue to work with refilled or remanufactured cartridges with an Original HP security chip. Other cartridges may not function. In many cases this functionality was installed in the HP printer and in some cases it has been implemented as part of an update to the printer’s firmware.”