Samsung Taps NCR to Provide Managed Print Services
Samsung Electronics announced a strategic alliance with NCR’s Telecom & Technology Group under which NCR, a global provider of consumer-transaction technologies, will provide various managed print services (MPS) tools, including remote monitoring, help desk, onsite support, and deployment services, to Samsung customers worldwide.
Under the agreement, both existing and new Samsung customers will have access to more than 17,000 NCR-badged service professionals as well as managed service centers globally.
Using Samsung’s advanced Smart Print Diagnostic System, customer-facing service engineers can use their Samsung mobile devices to access technical service information and enable the SLA (Service Level Agreement) monitoring feature. The latest service data can also be directly downloaded from a device needing repair. Samsung’s global cloud platform will provide technicians with real-time data to solve problems. This unique blend of Samsung’s advanced technology and NCR’s global presence will ensure consistency of service as well as industry-leading first-time fix resolution.
Samsung notes that it currently has a number of partner programs in place that provide its customers with various solutions, ranging from cloud servers and Software as a Service (SaaS)-based MPS, to an Android-based MFP device platforms that enable interactions between digital and paper information.
NCR Corporation is based in Duluth, Georgia with over 30,000 employees and does business in 180 countries. Its software, hardware, and services, enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom, technology, and small business.
- December 2015: Samsung RemoteCall App Lets You Connect to Service Personnel for Real-Time Copier/MFP Troubleshooting
- December 2015: New A3 Color and Mono MFPs from Samsung with NFC, Google Cloud Print Mobile Connectivity, More
- September 2015: New Samsung XOA-e Provides Print-Fleet Management for Samsung XOA Printers
- July 2015: Samsung Now Shipping MultiXpress 7 MFP Series with Android-Based User Interface
- June 2015: Samsung Launches Industry’s First Mobile App for Printer Troubleshooting