Fuji Xerox Launches Next-Generation Managed Print Services that Support Mobile and Cloud Environments
November 25, 2014 – Fuji Xerox of Tokyo reports that it’s launching Next Generation Managed Print Services (MPS), which it says moves MPS beyond optimization of printing environment to services that optimize clients’ document work processes with enhanced security in mobile and cloud environments. The services will be available in the Asia-Pacific region (Singapore, Australia, Hong Kong, South Korea, and Japan) starting today.
Fuji Xerox says its Next Generation MPS provides an environment where users can securely obtain information when and wherever needed. Under the program, Fuji Xerox personnel assess, secure, automate, and integrate customers’ document workflows.
In each stage, the services use new tools that can be implemented according to the maturity of the customer’s office environment. In addition to operation and management of the printing environment, Fuji Xerox conducts periodic review of the services, and provides support for further improvement.
Stage 1: Assess and Optimize
Optimizes client’s printing environment by capturing the total cost of ownership, user status, power consumption, and so on, to reduce cost and environmental load.
Fuji Xerox says it’s introduced new analytical tools to capture user printing status, such as operational performance, output cost, and environmental load. The tools visually present client’s operating status, including print volume and operating costs, in comparison with other departments or industry standards, and provides what-if scenarios to enhance the work environment. It also sets management and user policies to establish the best-fit printing environment.
Stage 2: Secure and Integrate
Enhances security and manages printers in whatever environment documents are used – in office, mobile, or cloud environments.
After the client’s printing environment is optimized in Stage 1, the service enhances security and manages printers in various environments – offices, print rooms, mobile, and cloud. Clients can configure detailed printer settings – for example, specify how much a person can print in color, or allow a limited group to print confidential documents – by using enhanced management functions such as user authentication, print management based on individual user rules, and allocation of printer costs by department. The tools are effective across client’s existing user authentication system as well as with non-Fuji Xerox devices.
Stage 3: Automate and Simplify
Automates client’s work processes and boosts productivity using unique approaches to analyze customers’ document workflow.
Based on the data collected from the environment established in Stage 1 and 2, Fuji Xerox identifies which work process relies heavily on paper. The service captures both quantitative – print volumes and devices, as well as qualitative data to analyze and visualize why paper-based documents are printed and how they are shared and distributed. Next, the service determines inefficient work processes, and suggests how clients can become more efficient by more quickly communicating required information by digitizing their paper-based processes and automating their workflow. Not only digitized documents, but also documents created via tablets, smartphones and other sources, are shared, saved, and converted. Fuji Xerox also conducts periodic reviews to keep the client’s work environment the most efficient.
“MPS has been implemented in the market for several years now, and some companies that have already introduced MPS expect vendors to provide next-step proposals,” commented Eiji Ishida, analyst for Imaging, Printing & Document Solutions at IDC Japan. “As the recent trend, noteworthy, mobile and cloud technologies are about to be utilized to actually solve work issues evolving from the previous stage where they had to solve their own issues to become widely used. IDC considers that the integration of mobile and cloud into the workflow optimization is required for the future MPS. Fuji Xerox’s Next Generation MPS is offering solutions in such new environment, and we expect that their new services will bring the MPS to the next stage.”
Fuji Xerox notes that while advancements in information technology have changed work styles and fostered a more flexible work environment, these advancements have also generated new issues such as how to maintain corporate governance, enhance security, and streamline work processes.
“One of our strengths is the capability to provide consistent services worldwide together with Xerox,” says Masashi Sakamoto, president of Fuji Xerox Global Services. “We boast top share and lead the MPS market in the Asia-Pacific region, and have gained vast experience with our customers to date. With this new service, we would like to become our customers’ stronger partner who can support solve their management issues.”
Since its launch of managed print services in Japan and the Asia-Pacific region in 2007, Fuji Xerox has led the MPS market, holding 56 percent share in Japan and 35.6 percent share worldwide, according to IDC Japan (sales base as of 2013).
For more information on Fuji Xerox’s Next-Generation MPS, visit the firm here.