Xerox Supporting Raids Against Black-Market Printer and Copier Consumables’ Suppliers Around the World

Xerox reports that it’s recently supported raids and prosecutions around the world to protect customers from counterfeit printer and copier consumables and products, use of which, it says, results in damaged printer and copier/MFPs, shoddy output, and higher costs.

According to The Imaging Supplies Coalition, the estimated worldwide impact of counterfeiting is $3.5 to $5 billion annually. According to Xerox, it’s an industry often targeted by counterfeit distributors because “fake” toner is often indistinguishable until it’s used, and purchasers aren’t often aware that they’re buying a counterfeit product. But, says Xerox, use of counterfeit supplies comes at a price, including invalidating equipment warranties and inconsistent or poor print quality.

Counterfeit prevention efforts by Xerox include:

  • The confiscation of more than 1,500 boxes of fake toner cartridges that looked like authentic Xerox products from Zhuhai Warmth Electronic Co., Ltd., a compatible manufacturer in China. A cease-and-desist action forbids the company from using fake packaging. Xerox also brought an identical action against Zhuhai Supricolor Image Co., Ltd., in China, which is linked to Zhuhai Warmth.
  • Two organized raids in Brazil, including one in Maringa where more than 1,000 counterfeit boxes of Xerox-brand toner cartridges and authentication labels were confiscated by Original Equipment Manufacturers (OEMs). In Londrina, Xerox, along with other OEMs, seized more than 1,800 boxes of counterfeit Xerox products, including security labels and product identification materials.
  • The confiscation of nearly 1,000 boxes of Xerox counterfeit products in Turkey; the raid was conducted on behalf of Xerox and other OEMs.
  • The conviction of a Baltimore man sentenced for 26 years for stealing and selling $55,000 worth of Xerox consumables.

Xerox warns that it’s assembled a worldwide team consisting of brand protection, corporate security, and legal personnel to combat counterfeit activities.It also cooperates with other OEMs, along with local law enforcement, and customs and excise agencies.

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