Five Vendors Named Global Leaders in Managed Print Services


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U.K.-based market research and analyst firm Quocirca has released its report, Managed Print Services Landscape, 2014, which names five digital-imaging vendors the market leaders in managed print services: Xerox, Hewlett-Packard, Ricoh, Lexmark International, and Canon.

According to Quocirca, Xerox is currently the leader in the managed print services (MPS) market, with the report stating, “Xerox heads a closely packed group of leaders. In addition to Xerox, market leaders also include HP, Ricoh, Lexmark and Canon. Xerox currently offers the broadest service portfolio across office, mobile, production and off-site commercial environments. HP’s MPS offerings are differentiated by an extensive solutions portfolio with a mature vision for the cloud, mobility and security. Lexmark continues to expand its ECM credentials through acquisition and its workflow automation capabilities are also bolstered by mature industry expertise. Ricoh continues to  expand its MPS footprint with enhanced ITS and BPS capabilities while Canon is working to strengthen its BPO capabilities.”

Following these four leaders in MPS are what Quocirca calls “Strong Performers,” with Konica Minolta and Kyocera leading this category, followed by Toshiba.

Some key findings from the report include:

  • In both the United States and United Kingdom, 56 percent of respondents said they use a MPS plan.Thirty percent of U.S. respondents who don’t have an MPS plan say they plan to implement one in the next 12 months, but only 15 percent of similar respondents in the United Kingdom said they planned to implement an MPS plan.
  • Obtaining “More Predictable Costs” was the top reason for implementing an MPS plan. Obtaining more predictable costs had an average score of 4.3 out of 5 (with 5 being the most important), followed by improved service quality (rated 3.9), and reducing consumables costs (rated 3.8).
  • According to Quocirca, improving business efficiency is key for the most effective MPS engagements. These MPS engagements have moved beyond a hardware-centric MPS model for consolidating and optimizing the printer/copier fleet to one where business processes are made more efficient, helping businesses improve their digital workflows. According to Quocirca, “Over half of MPS users are confident that they are effectively integrating paper-based information with digital workflows, compared to less than 10% of non-MPS users. Better integration with broader ECM platforms will be a key differentiator for MPS providers over the coming year.”

To access the complete Quocirca report, visit the company here.


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