New Ricoh Fax, Software, and Digital-Camera Solutions for Healthcare


ricoh americas headquartersRicoh Americas is introducing what it’s calling three major innovations for mobilizing information in today’s healthcare environment, and is currently demonstrating the new solutions at the HIMSS healthcare IT conference being held in Orlando, Florida.

Enterprise-Fax Solution

Citing research from a June 2012 National Physicians Survey, Ricoh says that 63 percent of healthcare providers still use fax to communicate, and more than 4 in 10 respondents admitted to having read a paper fax intended for someone else (Opinions Matter survey)

The Ricoh Enterprise Fax Server Solution for Healthcare is designed to eliminate the efficiency and privacy problems of “old school” fax, including phone-line and paper costs, through a new software-based “electronic faxing” solution. The solution automates fax delivery from Ricoh MFPs and a variety of clinical and back-office applications, organizes faxes for more secure retrieval (including mobile), and integrates fax with electronic health records (EHR) and hospital-information management (HIM) platforms, labs, pharmacies, and claims-processing systems.

Ultimately, it lets healthcare organizations retire standalone fax machines and costly dedicated phone lines. It also helps healthcare organizations comply with new, more stringent privacy protections in the HIPAA final omnibus rule.

Plain-Paper Rx

Nearly half of Americans take prescription drugs (Health, United States, 2012, table 91, published March 25, 2013), and physicians ordered or prescribed 2.6 billion drugs in 2010 (National Ambulatory Medical Care Survey). To meet CMS rules protecting against copying, modifying, or counterfeiting, many healthcare organizations are using secure, watermarked paper with unique serial numbers and time-consuming chain-of-custody procedures. However, Ricoh notes that this approach comes with a steep price: 15 to 25 cents per page for the paper alone, plus more costs for dedicated printers, and special ordering and management processes.

According to Ricoh, its new Secure Plain Paper Rx Solution for Healthcare is a more flexible and affordable way to meet CMS mandates. Instead of requiring full chain-of-custody documentation, the software uses microprinting, security-feature warning boxes, consecutive numbering, and other checks-and-balances features. It eliminates the need for pricey paper, removes reliance on printers with locking drawers, and demands significantly less intervention from the hospital’s human resources staff.

“Healthcare Camera”

As Ricoh notes, digital photos play a major role in the care of wounds, burns, and incisions. Unfortunately, downloading images can be error prone, saved images on the camera can present privacy problems, and most cameras can’t be sterilized.


In response, Ricoh is introducing the G700SE Dynamic Capture camera (above), designed specifically for these healthcare challenges. It’s designed for capturing patient images, integrating them with EHRs and documenting patient progress over time. With the G700SE, a clinician uses the digital camera’s built-in barcode scanner to link information – such as images of an injury site – to a patient’s chart. The clinician can then enter any additional metadata such as barcodes, user-defined pick-list items, free typed messages, and sound.

When the metadata is complete, the image and data stream wirelessly transmits to the EHR or HIM system through Ricoh’s integration solution that’s powered by InterSystems software. This workflow helps reduce the need for paper records, exhaustive text descriptions, time-consuming uploads, file associations and manual data entry.

Ricoh is currently demonstrating this solutions at HIMSS in booth #3739.


%d bloggers like this: