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It’s Official: Half of USB Devices Have Unpatchable Security Flaws

Following up our article on BadUSB malware, the security researchers that discovered the vulnerability have since tested the USB controller chips from eight of the major suppliers. Hacker Karsten Nohl presented at the recent PacSec security conference in Tokyo that he and his fellow researchers Jakob Lell and Sascha Krissler have analyzed every USB controller chip […]

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Top News for the Week of 8/4/2014 – HP ‘Instant Ink Professional;” Ricoh, Sharp Financials; More

What do you do if the supplies for your product are being made and sold by unauthorized third parties and are cutting into your revenue stream? You either a) enforce your patents through litigation to end the sale of those supplies, and/or b) make your supplies more economical and easier to obtain. Canon Inc. continues […]

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‘BadUSB’ Malware Has Effectively Killed USB Devices in the Enterprise

As our industry is a major source of secure hardware and workflow solutions for the security-conscious enterprise, this news is both disruptive and disturbing. Findings from security researchers Karsten Nohl and Jakob Lell will be presented next week contending that the security of USB devices has long been fundamentally broken. BadUSB is a new form […]

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epson L series refillable carts

Updated – What You Should Know About Continuous Ink-Supply Systems

Note: This post has been updated due to the results of our extensive Project CISS Hands-On Test. CISS (Continuous Ink Supply System) is an inking system for inkjet printers that consists of a large external refillable ink supply. It’s attraction to the many users who just plain hate buying ink for the sake of it […]

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Windows 8 Start Button

Windows 8.1 Update is Welcome Refinement but Microsoft Sucker-Punches Start-Button Whiners

I visited the Windows Store last night and attempted to update our three Windows 8 PCs: Lenovo IdeaPad Lynx Tablet Lenovo C440 All-in-One Gateway GT5082 Desktop A Few Hiccups The 8.1 upgrade process took a bit of time, as Microsoft’s download servers were working hard. The two Lenovo PCs upgraded successfully, but the upgrade was […]

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Windows 8 Gets a Raw Deal and Lenovo (and Others) by Extension

This post has two parts: 1) why Microsoft Windows 8 is being unfairly tarred; and 2) why PC vendors (particularly tablet makers) are being unfairly affected by extension–particularly Lenovo, because we have experience with one of its Windows 8 tablets that we can use as a foundation for our arguments. Before we begin, a little […]

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Samsung Xpress C460FW II

What is NFC Touch-to-Print and Why it’s a Big Deal for Mobile Printing

We posted a story yesterday that leads with an announcement that Hewlett-Packard is now offering optional NFC (Near Field Communication) touch-to-print capabilities from NFC-enabled smartphones, tablets, and notebook PCs for new LaserJets and Officejets, as well as an existing installed base of 40 million HP LaserJet and Officejet devices. While this is not groundbreaking news (see […]

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stop watch

Do Stopwatches and Magnifying Glasses Matter when Testing Printers and MFPs? Yes, Here’s Why

We recently came upon some comments from another firm that is reviewing an important new printer. These comments suggest that stopwatches and magnifying glasses aren’t necessary to review a printer or MFP because users don’t use stopwatches or magnifying glasses. Of course that’s true, not many people clock their printer or scrutinize the various components […]

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Save Money: Compare Printers’ Cost Per Page, Not Just Purchase Price

For many small-office and home-office users, one of the first considerations when buying a laser or inkjet printer or All-in-One (print/copy/scan/fax) is typically purchase price, then maybe color-print availability, network connectivity, WiFi connectivity, print speed and scan features. The pain may come later when toner or ink cartridges run out – often seemingly very quickly […]

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Silo Ink

Refilling Ink Cartridges – The Good and the Bad Revisited

Wired’s Michael S. Lasky reviews refillable ink cartridges, both the good and bad. The good is lower ink costs, the bad is a messy refilling process and sub-par, muted color image quality. Our own experience testing refilled ink cartridges has been similar – the refill process is messy and image quality isn’t as good. Plus, […]

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ink cartridges

Are Ink Prices On the Rise? – Updated

PC World takes a look at the rising cost of ink-cartridges for use with your ink-jet printer or All-in-One. Overall, Canon’s prices, while average for the most part, seem to be the most stable. Read the story here. Our Take Before you go all apoplectic over the common misconception that the cost of ink is […]

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Death of Printing “Greatly Exaggerated?”

The Guardian’s Mark Piesing takes a hard look at the conventional wisdom that says printing will decline. Piesing, for instance, interviews International Data Corporation’s Angèle Boyd, who notes that while U.S. healthcare providers have been moving to electronic documents and imaging, the industry is showing one of the highest increases in printing. Read The Guardian’s “The Death of […]

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An Evening with HP @ New Work City (not a typo)

Last night, Kathy and I attended a Hewlett-Packard event held at New Work City located at 412 Broadway, just off the intersection of Canal Street. In this refreshingly casual setting, HP announced a partnership with New Work City (NWC)  that contractually provides Officejet e-All-in-One Products for use by NWC mobile clients. Thankfully, PowerPoint was MIA and only […]

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iOS 5

If Apple iOS 5 is Such a Big Improvement for iPad, Why Will My Next Tablet Have Android?

(I take an in-depth look at the effectiveness of Apples iOS 5 upgrade versus the Android Gingerbread OS.) I loved my original pre-ordered Apple iPad for Web surfing and content consumption. I have a cool Incase case that folds open into a cool stand for my cool Apple Bluetooth keyboard. I have a stylus that […]

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ricoh logo

Our Take on Ricoh’s MDS Strategy

We’ve heard this song before, starting around the turn of the century—it used to be called “document management.” Ricoh, along with all the other vendors who supply the office-imaging dealer channel, has struggled for years with how to compensate account sales reps for the sales of “solutions,” when the industry’s compensation strategy has been based […]

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Review: Hands-On With Apple’s AirPrint Mobile-Device Printing Solution

We recently evaluated Apple’s AirPrint Printing Solution for Apple iOS 4.2 Mobile Devices.  Alas, we did not have access to an AirPrint compatible printer at the time.  You can read more about it here. We also recently evaluated HP’s ePrint, a firmware-based solution that enables select HP printers to print e-mail attachments sent from any […]

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ePrint_iOS_4_2+ (3)

A Pictorial Review of HP iPrint Photo 3.0 Application for Apple IOS 4.2.1

OK, let’s cut to the chase here.  To make things easier, let’s assume that you’ve already read our companion piece discussing the significance of HP’s iPrint Photo 3.0 app for devices running the Apple iOS 4.2.1 mobile operating system. The key upgrade to HP’s iPrint Photo 3.0 is the ability to print Adobe PDF and […]

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With HP’s ePrint and iPrint, who needs Apple’s AirPrint?

The quick answer is – anybody who does NOT own a network-ready HP printer, MFP or All-in-One that was purchased in the B2B or retail channel.  Ho-hum . . .  However, please stay with me here, since the numbers we are about to present are significant either way. Considering that HP has the leading market […]

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