HP Security Firmware Update Again Said to be Disabling Use of Non-HP Ink Cartridges

A year ago, an HP firmware update to various HP Internet-connected inkjet printers and All-in-Ones resulted in the printers no longer accepting non-HP ink cartridges. Although HP subsequently issued a firmware solution so that the printers would accept third-party ink cartridges, the same problem is being reported again this week in the wake of a September 13, 2017 HP firmware update that’s said to be causing some HP printers to reject non-HP ink cartridges.

According to Born’s Tech and Window World, on September 13th, HP released a new firmware update; after installation, printers with installed non-HP ink cartridges displayed the error message shown above: “One or more cartridges appear to be damaged. Remove them and replace with new cartridges.“

A German third-party printer cartridge vendor is said to have wrote to Born’s Tech and Window World:

“There was a new firmware update today for the most popular HP OfficeJet printer models that prevents the use of alternative cartridges. The same update as exactly one year ago (09/13/2016). This firmware update has been confirmed by more than 50 customers. Also, other third-party cartridge vendors confirmed that. Our phones doesn’t stop ringing since yesterday morning.”

According to an HP user-support page: 

“If you see a Cartridge Problem error message when you are using non-HP cartridges, it is possible that a dynamic security feature has caused the printer to reject the non-HP cartridge. It is also possible that the cartridge has simply failed for other reasons.”

The HP support page states that the problem occurs when the customer is using “an aftermarket supply that contains a non-HP security chip (this may be a refilled or remanufactured HP cartridge with a non-HP chip). Only cartridges that lack HP’s security chip are affected.”

Solution

HP has a firmware update that removes the dynamic-security feature, and is available only for the printers displayed in the table on the support page (see here).

To remove the dynamic-security feature, users should follow these instructions provided on the HP user-support page here.

According to German vendor superpatronen.de, the following HP printers and All-in-Ones are affected:

HP OfficeJet 6800 Series
HP OfficeJet 6812
HP OfficeJet 6815
HP OfficeJet 6820
HP OfficeJet 6822
HP OfficeJet 6825
HP OfficeJet Pro 6200 Series
HP OfficeJet Pro 6230
HP OfficeJet Pro 6235
HP OfficeJet Pro 6239
HP OfficeJet Pro 6830
HP OfficeJet Pro 6835
HP OfficeJet Pro 251 dw
HP OfficeJet Pro 276 dw
HP OfficeJet Pro 8100 ePrinter
HP OfficeJet Pro 8600 e-All-in-One
HP OfficeJet Pro 8600 Plus e-All-in-One
HP OfficeJet Pro 8600 Premium e-All-in-One
HP OfficeJet Pro 8610 e-All-in-One
HP OfficeJet Pro 8615 e-All-in-One
HP OfficeJet Pro 8616 e-All-in-One
HP OfficeJet Pro 8620 e-All-in-One
HP OfficeJet Pro 8625 e-All-in-One
HP OfficeJet Pro 8630 e-All-in-One
HP OfficeJet Pro 8640 e-All-in-One
HP OfficeJet Pro 8660 e-All-in-One
HP OfficeJet Pro X 450 Series
HP OfficeJet Pro X 451 dn
HP OfficeJet Pro X 451 dw
HP OfficeJet Pro X 470 Series
HP OfficeJet Pro X 476 dn
HP OfficeJet Pro X 476 dw
HP OfficeJet Pro X 551 dw
HP OfficeJet Pro X 576 dw

Our Take

Our recent exhaustive testing using most of the printers listed above has shown that printer error messages for remanufactured/refilled inkjet cartridges that use the HP OEM security chip are easily resolved, with the least prevalent and most inconvenient solution being the need to reinsert HP OEM cartridges that have not been run to the point of “empty.” Then, the offending  remanufactured/refilled inkjet cartridges  can be reinserted in order to restore printing.

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