Y Soft, an enterprise office-solutions provider, today rolled out its YSoft Global Operational Excellence (GOE) Framework. The YSoft GOE Framework is a set of services and tools that map to ITIL certified processes to ensure organizations who choose the YSoft SafeQ Workflow Solution Platform for print-management and document-workflow projects achieve their desired ROI upon implementation and throughout the life of the solution.
Used by certified Y Soft partners, Y Soft says the GOE Framework is the industry’s “first formal methodology that ensures customers receive the true value of print-management and document-workflow and provides ongoing, state-of-the-art, preemptive care.”
According to Y Soft, many IT organizations “are beset with solutions that promise value, cost and time savings, only to fail on delivery within the promised scope, budget, and time frame,” noting research firm market-research firm Gartner states: “By any definition, the failure rate of IT projects is appalling,” and that the Standish Group’s Chaos Report indicated, “On the success side, the average is only 16.2 percent for software projects that are completed on- time and on-budget. In the larger companies, the news is even worse: only 9 percent of their projects come in on-time and on-budget.”
Through key phases including Discover, Design and Deploy, Y Soft says the Framework’s “transparency and comprehensive deliverables ensure positive customer outcomes.” The Framework also includes ongoing Proactive Care, an online dashboard that monitors and analyzes the deployment, allowing the organization’s IT staff to focus on other business areas.
The Proactive Care dashboard monitors the customer’s print infrastructure related to YSoft SafeQ, and can alert the customer, Y Soft and/or the partner if system conditions change, are in a heightened condition of concern, or periodically fall out of ideal ranges. Often, Y Soft says the ongoing monitoring, analysis, and alerts can preempt customer issues or prevent downtime from ever occurring.
For Y Soft global partners, the GOE Framework is said to be a step-by-step, closed-loop process that ensures the customer’s requirements are in the forefront during customer engagement, solution design, solution deployment, and when monitoring and supporting the deployment. The Framework is offered to partners through delivery management, under which Y Soft works side-by-side through the GOE phases. Once sustained compliance has been demonstrated, partners can move to Delivery Review under which Y Soft reviews only the Framework’s key milestones. Partners are said to benefit from a smooth project delivery to customers, satisfied customers, and the ability to provide preemptive care throughout the life of the solution.
“YSoft Proactive Care enables us to easily and quickly monitor our customer’s infrastructure. By using the dashboard and system alerts it provides, we’ve been able to provide a high level of support and restore a customer’s infrastructure faster than we would have been able to do normally,” commented James Ovenden, systems integrator for Sharp U.K. “Additionally, we were able to demonstrate the value the higher level Service Level Agreement (SLA) provides to the customer.”
More information about the GOE Framework, visit Y Soft here.
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