Samsung RemoteCall App Lets You Connect to Service Personnel for Real-Time Copier/MFP Troubleshooting

RemoteCall dynamic workflow

Samsung Electronics of Seoul, Korea, is launching two new apps for printing, Dynamic Workflow and RemoteCall. Dynamic Workflow and RemoteCall are the newest apps for the Smart UX Center, Samsung’s Android-based user interface for its Smart MultiXpress copier/MFP/printers. Dynamic Workflow is designed to save users time by running multiple document-handling tasks in one step, while Remote Call connects users’ copier/MFP/printers to a service engineer for remote service.

The Dynamic Workflow app enables users to create and customize their own workflow with multiple apps. For instance, using this app, users can integrate multiple tasks such as scanning, optical character recognition (OCR), and document distribution into a single workflow, which can then be saved as a one-touch shortcut at the MFP for future use.

RemoteCall is a paid app that remotely connects a user’s copier/MFP/printer to an engineer’s service system for diagnosis and troubleshooting. With the remote connection, the engineer can control the user’s Smart UX Center screen and guide the user through the troubleshooting process. Engineers can also connect to the user’s PC for troubleshooting. Samsung says remote service saves time and cost for both end users and Samsung’s partners by minimizing service visits.

Key features of RemoteCall include:

  • Screen Control: IT service obtains real-time control and diagnosis.
  • On-Screen Drawing: IT service can mark important areas on customers’ screens for clearer communication.
  • Text Chat: Users can communicate with IT service via mobile chat.
  • Simple Connection: Users enter a six-digit code provided by IT service in order to connect.

Key features of Dynamic Workflow include:

  • Integration of multiple app functions into a single workflow.
  • Time-saving shortcuts provided.

For more information on RemoteCall, visit Samsung here. For more information on Samsung’s Smart UX apps, visit Samsung here.

More Resources

December 2015: New A3 Color and Mono MFPs from Samsung with NFC, Google Cloud Print Mobile Connectivity, More

October 2015: Part Two Interview with Samsung Printing Solutions: Our Goal is to be Number One by 2020

October 2015: Inside Samsung Printing Solutions: Interview with Samsung VP Chin Yoon

September 2015: Nuance Document-Capture, Server-Less Printing, Print-for-Pay Solutions Available for Samsung Dealers

September 2015: New Samsung XOA-e Provides Print-Fleet Management for Samsung XOA Printers

September 2015: New Samsung ProXpress M4030ND Printer and M4080FX MFP Feature NFC Tap-to-Print Mobile Print and NFC User Authentication

July 2015: Samsung Now Shipping Next-Generation MultiXpress 7 MFP Series with Android-Based User Interface

July 2015: New Samsung Xpress C430 and C480 Color Desktop Models Feature Native Scan-to-eMail, NFC Mobile Printing

June 2015: Samsung Launches Industry’s First Mobile App for Printer Trouble-Shooting

March 2015: Samsung Releases Android-Based Smart UX SDK to Developers for Creating New MFP Functionality

February 2015: Samsung Announces Next-Generation Quadcore CPU-Powered A3 MultiXpress 7 MFP

February 2015: FollowMe Embedded with Secure Mobile Printing Now Available for Samsung MFPs

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