Kodak Alaris Creates AI Foundry to Help Businesses Manage and Process Data with the Help of Artificial Intelligence
In today’s digital world, the volume and variety of digital information keeps growing, from text messages, to email attachments, photos, Web content, and more . To help businesses manage and process this growing information better, Kodak Alaris – the Eastman Kodak spin-off now owned by the U.K.-based Kodak Pension Plan – has launched AI Foundry, a business dedicated to helping organizations process and learn from structured and unstructured data through the use of proprietary Artificial Intelligence (AI) technology. The company says the launch of its AI Foundry marks the next phase in Kodak Alaris’ evolution as a “leading provider of information-management solutions, building on the success of its award-winning document scanners and capture software.”
The firm notes that, according to market-research firm International Data Corporation (IDC), unstructured communications and related content, such as email, pictures, instant messages, documents, and other formats — account for 90 percent of all digital information. This unstructured content must be read and understood before a response can be created and a business process initiated. As a result, Kodak Alaris says organizations require new automation solutions to tackle the increasing volume and variety of unstructured data, or else face increasingly labor-intensive processes.
“Unstructured communications are a disruptive force to the enterprise, breaking automation, adding cost to business processes, and driving down customer satisfaction,” commented Steve Butler, general manager of AI Foundry. “AI Foundry was established to harness the power of artificial intelligence to understand amorphous data and provide smarter ‘context aware’ information management. With our end-to-end solutions for automating business processes, enterprises can work with AI Foundry to solve customer experience or content-management problems holistically and drive the greatest ROI.”
Kodak Alaris says Artificial Intelligence based-solutions are especially powerful when used to understand customer communications and to take action, for instance, when responding to an inquiry, building a knowledge base, or staring a workflow process. It says that by adopting this new technology, organizations can deliver more accurate responses with the first interaction, reduce handling times, minimize transaction costs, and increase staff productivity.
AI Foundry’s flagship offering, Info Insight, is said to be ideal for various vertical markets, including insurance, healthcare, retail, logistics, utilities, – or, as the company puts it, anywhere where customers interact electronically with their vendors. It says the algorithms underpinning the solution rely on linguistics (i.e. semantic understanding) to make sense out of unstructured communications, while learning in real-time and “getting smarter” over time. Info Insight also incorporates smart routing to send inquiries and suggested responses to the “best person” considering that person’s skill level, availability, time zone, and even language.
“The name ‘AI Foundry’ aligns with our iron-clad solutions for understanding and managing unstructured communications,” said Alan Swahn, vice president of marketing at AI Foundry. “The core advantage is that Info Insight uses natural language processing to read and understand unstructured information from all media that we use to communicate in our daily lives, including email, Web chats, text messages, email attachments, and social-media content. Traditional rule- and keyword-based systems just aren’t up to the task of solving today’s problem. Our new breed of ‘context aware’ information management positions AI Foundry to capitalize on the explosive growth of unstructured data.”
Currently, AI Founder solutions are available for claims and forms processing; contracts and cases; finance and accounting; human resources and onboarding; and service and support. Visit the AI Foundry here for more information.