HP Customer Files Lawsuit, Says Certain Printers Can’t Download Software for Smart Install
Legal News Line reports that a customer is suing Hewlett-Packard, claiming that its printers don’t operate as advertised, specifically that HP’s Smart Install software isn’t downloaded with certain printers.
Plaintiff Anne Wolf filed the lawsuit on June 22nd in the U.S. District Court for the Central District of California against HP, alleging that certain HP printers can’t download the necessary software for Smart Install via the Internet, even though HP says they can. The lawsuit alleges that Smart Install has been disabled on some HP printers, stating: “On the outside of the boxes of these printers, there is a statement assuring customers that these printers will be easy to install because of the inclusion of the HP Smart Install feature.”
HP introduced Smart Install for Microsoft Windows back in 2010 as an easier and faster way to install and setup printers. With it, users aren’t required to load software from a CD. Instead, print drivers and software are contained within the printer firmware, and, when connected to the computer workstation via USB cable, are automatically downloaded from HP and installed.
Plaintiff Wolf is seeking class status for those who purchased the printers with Smart Install, as well as damages of more than $5 million, and well as court costs. The California case number is 5:15-cv-01221.
- March 2013: HP LaserJet M1212nf Hands-On Test Report
- May 2010: Videos – HP LaserJet Pro M1212nf with Smart Install
- April 2010: Does HP’s Smart Install Live Up to its Name?