Samsung Launches Industry’s First Mobile App for Printer Trouble-Shooting

spdsSamsung Electronics has launched its Smart Printer Diagnostic System (SPDS), the industry’s first mobile application for fixing printer problems. The app includes images and video guides for troubleshooting Samsung Smart MultiXpress Printers via Android mobile devices.

With SPDS, Samsung aims to standardize the quality of IT service across service providers around the globe “with direct, easy-to-follow visual guides developed individually for every Samsung MultiXpress printer model.”

The app provides two functions. First, it gives users access to the SPDS server, the storage site for official Samsung service manuals, technical information, educational videos, and real-time notifications for software updates for Samsung Smart MultiXpress models.

Second, when a mobile device with the SPDS app installed receives an error message from the failed printer, the app automatically identifies the issue and displays a step-by-step troubleshooting guide.

The free SPDS app is available for download from Google Play here.  It’s available in 51 countries and the content has been translated into 9 languages, including English, French, and German.

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