Xerox Working to Combat Printer- and MFP-Supplies Theft

Stolen Xerox Ink Sticks

7,200 Stolen Xerox ink sticks recovered by Washington County (OR) Sheriff’s Office

May 14, 2015 – In a press release published today, Xerox says it’s working to protect customers and pursue legal actions in response to theft of printer and MFP supplies, such as toner cartridges.

According to the firm, its recent investigations have uncovered stolen supplies and equipment on the black market, resulting in legal ramifications for several individuals. It says it will continue to seek to protect its customers and their equipment and supplies.

Through supply-chain security controls, audits of ordering and consumption, Web and marketplace monitoring, and fraud-mitigation programs, Xerox says it closely monitors the ordering and distribution of supplies to help combat stolen supplies that leak into the black market. Recent efforts include:

  • The termination of a three-year supply-theft ring that led to the recovery of more than $1 million in stolen consumables. A Missouri woman is being prosecuted at the federal level for stealing supplies from her office and shipping them to vendors in two other states.
  • The detection of metered supplies found for sale in the open market in New Jersey. An employee of a rigging company hired by Xerox allegedly sold more than $60,000 in stolen property and has been indicted on felony-theft charges.
  • The conviction of a Kentucky man who sold contracted supplies on a personal eBay account. He was sentenced to five years and ordered to pay restitution.

Proper policies and procedures that can help businesses secure and protect Xerox supplies include:

  • Secure supplies by locking them in a cabinet or storage area.
  • Avoid over-ordering and storing excessive stock on site.
  • Return unused supplies at the end of the contract or when upgrading equipment.
  • Ensure employees are aware of their responsibilities and risk of termination if found convicted of stealing.

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