Robert Zapfel is New Head of Xerox Services
Xerox announced today the appointment of Robert Zapfel as president of Xerox Services and an executive vice president of the corporation reporting to Xerox Chairman and Chief Executive Officer Ursula Burns. He will join the company on April 1st and will succeed Lynn Blodgett, who will retire at the end of 2014. Blodgett will continue with the company as a corporate executive vice president assisting in the transition to Zapfel.
“Bob Zapfel brings to Xerox extensive experience in global services with an emphasis on transforming complex operations to customer focused, profitable and sustaining businesses,” said Burns. “His deep industry knowledge will help drive Xerox Services’ Five-Plank Strategy to increase customer value and improve our competitiveness and margins.”
“I’m encouraged by the company’s strategy to build sustainable value for all its stakeholders. In a very short time, Xerox has built a great collection of services assets and market leading positions in attractive areas, with a strong base of clients,” said Zapfel. “It’s a thrill to be part of this historic and strategic change and to be given an opportunity to join this strong institution that pushes itself to make its clients more competitive and successful.”
Zapfel is a 35-year veteran of IBM who helped guide the transformation of the company’s services business to a profitable model with a sharp focus on delivering excellence to clients. He left the company in 2013.
Over the span of two decades at IBM, Zapfel held a host of senior leadership positions in services, including head of the IBM’s Global Technology Services business for the Americas, head of its 90,000 person strong Global Delivery organization, and head of Strategy. He also ran the Travel and Transportation and Financial Services verticals, as well as the services operations in Latin America. In addition, Zapfel ran IBM’s global financing unit. He began his career in Chicago as a sales representative in 1977.
Zapfel served on the board of directors of Viewpointe from its founding in 2000 through 2013. He holds a Bachelor of Arts degree from Northwestern University, and a Master of Management degree from the university’s Graduate School of Management. He received a Juris Doctor from the Chicago-Kent College of Law.
“As we welcome Bob, we thank Lynn Blodgett for his dedication to Xerox and his energy around fostering an entrepreneurial spirit with employees,” said Burns. “Lynn has shaped an industry throughout his long and successful career and we are grateful for his contributions.”
Lynn Blodgett joined Xerox as president of the Services business in 2010 through the company’s acquisition of Affiliated Computer Services or ACS. He has been a significant contributor to the integration of ACS and its over 74,000 employees into the Xerox workforce and was responsible for growing ACS into a business process outsourcing (BPO) powerhouse.
Today 55 percent of Xerox’s revenue is generated by its Services business, and is expected to be two-thirds by 2017. The business consists of a broad portfolio of enterprises in BPO, information technology outsourcing (ITO) and document outsourcing (DO). Xerox Services delivers functions that include transaction processing, toll collection and call center support among a host of other operations.