New Konica Minolta Business Innovation Centers Part of Firm’s Expansion into Services

Konica Minolta of Tokyo reports that it’s setting up Business Innovation Centers (BICs) in five major regions around the world. The centers will be dedicated to developing new businesses that respond to regional customer needs and markets.

The company says it’s been vigorously driving transformation of its core Business Technologies Business by shifting from traditional business models based on sales of MFPs to providing of services that assist customers in improving their business processes.

Konica Minolta plans to establish BICs in each of its five key regional markets of North America, Europe, Asia Pacific, China, and Japan. Each regional BIC will focus on gaining a deeper understanding of customer needs to develop new services, as well as manage the entire life cycle of new service business development, from ideas to actual business deployment activities, at faster time to market.

The BICs will be closely collaborating with a diverse range of entities, such as research institutes, partner companies, and startups during the development process. At every BIC in the five key regions of the world, its top management and core staff are locally employed “best talent,” as Konica Minolta says their wealth of knowledge and understanding are essential to drive businesses specifically tailored for the region.

Each BIC will develop new services through marketing initiatives, including analysis of customer needs and research on technical trends, services, and products in the regional market. The BICs will primarily focus in the information and communications technology (ICT) services field. In the future, they will expand their business fields to develop new innovative products and solutions.

Based on this strategy, the first BIC for the Asia Pacific has launched in Singapore. Konica Minolta says it chose Singapore as the development headquarters for services business in the Asia Pacific region because of its central location and strong support network. In the initial phase, the Asia Pacific BIC will be focusing on development of cloud-based service offerings such as software-as-a-service (SaaS) and business process-as-a-service (BPaaS) to add to Konica Minolta’s Intelligent Office offerings. The center will also be working closely with customers to develop industry-specific cloud-based solutions. By providing the services through the Konica Minolta cloud infrastructure, Konica Minolta says it will deliver the economies of scale, savings, and agility to customers. For more on the Singapore center, see here.

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