Wireless Printing, Ink Abuse, and Paper Jams – New FixYa Report Shines Light on Biggest Customer Issues with Top Printers from HP, Epson, Canon, Samsung, and Kodak

FixYa, a leading product Q&A destination on the Web, announced the first-ever report comparing consumer issues across all of the most popular printers including those from Hewlett-Packard, HP, Epson, Canon, Kodak, and Samsung. The FixYa Printer Report based its findings on thousands of troubleshooting requests posted by consumers on its product Q&A website.

While the Samsung SCX is known for its reliability, it is an older model without many of the recent upgrades most printers offer. However, it is these newer features that have also been giving many customers the biggest headaches. The FixYa Printer Report seeks to provide an honest review to consumers by highlighting the main troubleshooting trends across five of the standout products. The FixYa Printer Report also highlights a number of other concerns among the surveyed printers:

  • While being praised for easy setup and troubleshooting, consumers are seeing a lot of wireless scanning issues with the HP Photosmart. Along with scanning issues, the Photosmart is criticized for being extremely loud, producing a “deafening racket.”
  • The Epson Stylus has been heavily criticized for lacking the ability to wirelessly scan documents and for its notorious photo paper jams.
  • Applauded for its reliability and price point, the Samsung SCX is an older printer that gives users with Mac OSX 10.5.3 or higher some serious difficulties.

Below are the top five problems for each device in the FixYa Printer Report, and the percentage of troubleshooting requests that fall into each problem category:

Top 5 HP Photosmart 6510 Problems:
1.    Noise When Printing – 25%
2.    Wireless Printing Issues – 25%
3.    Paper Jams – 20%
4.    Ink Used Quickly – 15%
5.    Other – 15%

Top 5 Epson Stylus NX430 Problems:
1.    No Wireless Scan – 30%
2.    Photo Paper Jams – 20%
3.    Startup Time – 20%
4.    Paper Jams – 15%
5.    Other – 15%

Top 5 Canon Pixma MX882 Problems:
1.    Ink Used Quickly – 25%
2.    Tray Issues – 20%
3.    Long Set Up – 20%
4.    Long Print Times – 20%
5.    Other – 15%

Top 5 Kodak ESP 9250 Problems:
1.    General Use Issues – 35%
2.    Ink Used Quickly – 20%
3.    Camera Quality – 15%
4.    Battery Life – 15%
5.    Other – 15%

Top 5 Samsung SCX4521FG Problems:
1.    Poor Scanning Software – 35%
2.    Mac User Issues – 20%
3.    Faxing Issues – 20%
4.    Printing Quality – 15%
5.    Other – 10%

FixYa compiled its latest report and how-to troubleshooting guide by sourcing data from its 25 million users and 15 million product problems and solutions. Those interested in viewing the full report as well as crowd-sourced solutions to each product’s top issues can do so here:

http://blog.fixya.com/pr/aug2012/printers-report.html.

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