HP Introduces 1st Entry-Level Wide-Format Printer; Installation Services For Officejet Printers

HP's new Officejet 7000 Wide Format Printer

HP’s new Officejet 7000 Wide Format Printer

Hewlett-Packard is introducing its first entry-level wide-format printer, the color ink-jet Officejet 7000 Wide Format Printer.  HP also introduced the A4 Officejet 6000 Series, which ranges in price from $89 to $119, as well as new wireless printer-installation services.

The Officejet 7000 Wide Format Printer can produce borderless prints in a variety of sizes, from postcard prints up to 13″ x 19″ posters.  HP rates the printer at 33 (B&W)/32 (color) ppm in draft mode, and at up to 8 (B&W)/7 ppm (color) in normal mode on letter-size paper.  It’s equipped with an Ethernet network interface, 384 MHz CPU, and 32 MB of memory.  Recommended monthly volume is up to 7,000 pages, duplexing is standard, and the system can print on up to 110 lb. index stock.  A wireless network interface is optional.  The high-yield black ink cartridge is priced at $31.99, is rated to yield up to 1,200 pages, while the high-yield color ink cartridges (cyan, yellow, magenta) are each priced at $14.99, and are rated to yield up to 700 pages.

As with the Officejet 7000,HP rates the Officejet 6000 Printer series  at 33 (B&W)/32 (color) ppm in draft mode, and at up to 8 (B&W)/7 ppm (color) in normal mode on letter-size paper.   Specifications are nearly identical, except that the Officejet 6000 is equipped with a 192 MHz CPU, and maximum paper size is A4 8.5″ x 11″ (maximum custom paper size is 8.5″ x 30″).  Its features both embedded wired and wireless networking, and automatic duplexing, and uses the same ink cartridges.  The Officejet 6000 Printer is priced at $89, while the Officejet 6000 Wireless Printer is priced at $119.

HP will begin shipping both printers in June 2009.

As part of the HP Eco Solutions program, HP points out that the new ink-jet color printers are ENERGY STAR qualified and, as is the case with most ink-jet printers, consume significantly less power than laser-imaging devices.

New Service Options For Officejet Imaging Devices

HP also announced that it’s enhancing its Total Care program, including the addition of new Officejet Care Packs and wireless printer-installation services.  The Officejet Care Pack provides technical phone support with access to North America-based support agents for help with HP Officejet and Officejet Pro printers, and are available from 8 a.m. to 2 a.m. EST, Monday through Friday.

New Officejet Care Pack product-exchange options, which will be available June 1, 2009 for U.S. customers,  include:

  • HP Next Business Day Exchange – If the customer calls HP’s technical-support team before 3:30 p.m. EST with an Officejet printer problem, and the technician can’t solve the problem over the phone, HP will send the customer a replacement printer by the next business morning (round-trip shipping included).
  • HP Accidental Damage Protection – Customers can protect their printers from damage caused by drops, spills and electrical surges. If an accident occurs, HP will provide a replacement printer by the next business morning (round-trip shipping included).  Pricing is from $30 to $170, depending on length of service agreement and printer model.

Beginning July 1, 2009, HP will provide basic and premium wireless installation services for ink-jet imaging devices sold to small and mid-size business customers.  Basic wireless installation is $169, and includes setting up the printer, connecting it to an existing network using secure encryption, and loading and testing print-driver software on up to three PCs on a network.  Also included is a product orientation.  Premium Installation, which is priced at $329, also provides secure setup and configuration of an entire new home or office network, including router, PCs and wireless printers.    HP says that all support services will be sold through HP commercial resellers, or by calling the HP Small and Medium Business Store at +1 866 625 1176.

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